Shipping policy

Our fulfillment centers and carriers are open and operational at this time. You may experience temporary delays in the order processing & shipping times as a result of the additional safety measures we are employing to help protect our teams.
Our carriers are maintaining normal delivery operations except where limited by government restrictions.
Please refer to the estimated delivery window during checkout for your order. Should anything change, we will email you and keep you in the loop as soon as we receive that information.
As a small team (it's 10 of us!), we sincerely appreciate your support, flexibility, and understanding during this time.

After checkout, you will receive an Order Confirmation email. We are a small business & we process orders M-F from 9am-5pm PST. We do not ship on Saturdays, Sundays, and/or nationally observed US holidays.
Orders may take up to 4-5 business days to process and up to another 7-10 business days to be fulfilled and shipped out.
Once shipped, you will receive a Shipment Confirmation email with a tracking number. Orders may be split across multiple shipments, and items ordered together may not be shipped on the same day.
We do ship within the U.S., however, we are unable to ship to PO boxes, U.S. territories, and APO/FPO/DPO addresses.
Changes to order/cancelations may not be able to made once your order has been submitted. If you need to edit/cancel your order, please let us know ASAP by contacting us at a.newin.journey@gmail.com to see if your order is eligible for a change/cancelation. Being a small business, we work with various partners who help us store and ship our products for us. In some cases, your order may not be able to be edited/canceled if they’re already in the process of shipping it out.
Unfortunately, we cannot offer express and/or overnight shipping.

Transit time can take up to 7-10 business days from the ship date, depending on your location.
However, you may experience temporary delays as a result of our additional COVID-19 safety measures. Our carriers are maintaining normal delivery operations except where limited by government restrictions.
As a small business (it’s 9 of us!), we sincerely appreciate your support!
*Please allow up to 2-3 weeks for art prints to print/ship; each art print is made to order.
Shipping rates include insurance unless otherwise specified.

Please allow up to 5 business days (M-F) for order processing.
Once your order is processed, you will receive an email containing a tracking number and later a confirmation when your order has been sent and delivered. Tracking may take up to 48 hours to update.
Please note that items ordered together may not arrive together.