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Let's keep in touch! We would love to hear from you.

ANEWIN
a.newin.journey@gmail.com

SHIPS WITHIN 1 WEEK
Once an order is placed, we cannot accommodate exchanges for other products, even in the case of delays from the manufacturer.

ORDER PROCESS

After checkout, you will receive an Order Confirmation email. We do not ship on Saturdays, Sundays, and/or nationally observed US holidays. Orders may take up to 4-5 business days to process and up to another 7-10 business days to be fulfilled and shipped out. Once shipped, you will receive a Shipment Confirmation email with a tracking number. Orders may be split across multiple shipments, and items ordered together may not be shipped on the same day. We do ship within the U.S., however, we are unable to ship to PO boxes, U.S. territories, and APO/FPO/DPO addresses.

Changes to order/cancelations may not be able to made once your order has been submitted. Unfortunately, we cannot offer express and/or overnight shipping.

 SHIPPING ETAs

Transit time can take up to 7-10 business days from the ship date, depending on your location. Our carriers are maintaining normal delivery operations except where limited by government restrictions.

TRACKING INFORMATION

Allow up to 5 business days (M-F) for order processing. Once your order is processed, you will receive an email containing a tracking number and later a confirmation when your order has been sent and delivered. Tracking may take up to 48 hours to update. Items ordered together may not arrive together.

We sincerely appreciate your support!

Returns Policy:

Thank you for shopping with us at Anewin Shop. We strive to provide you with high-quality products and excellent customer service.

At this time, we do not offer returns or exchanges for products unless they arrive damaged or are lost in transit. We take great care in packaging and handling your orders to ensure they arrive in perfect condition. However, we understand that unforeseen circumstances can occur during shipping, and we want to address those issues promptly.

Damaged Products:

If you receive a damaged product, please contact our customer support team within 5 days of receiving your order. To assist us in resolving the issue, please provide detailed information about the damage, along with supporting photographs. Our customer support team will review your request and guide you through the next steps.

Lost in Transit:

In the unfortunate event that your order is lost in transit and has not been delivered within the expected timeframe, please reach out to our customer support team. We will initiate an investigation with the shipping carrier to locate your package. If the carrier confirms that the package is lost, we will offer you the choice of a replacement (if available) or a refund for the lost item.

Return Authorization:

If you receive approval from our customer support team to return a damaged item, they will provide you with detailed instructions on how to proceed. Please note that we require the item to be returned in its original packaging, including any accessories or promotional materials that were included. We reserve the right to refuse a refund or exchange if the returned item is not in its original condition.

Refunds and Processing:

If your damaged or lost item is eligible for a refund or replacement, we will process it as quickly as possible. Refunds will be issued to the original payment method used during the purchase. Please allow a reasonable processing time for the refund to reflect in your account, as it may vary depending on your payment provider.

Contact Us:

If you have any questions or need further assistance regarding our returns policy, please don't hesitate to contact our customer support team at a.newin.journey@gmail.com

Please note that this returns policy is subject to change without prior notice. We recommend reviewing our policy periodically for any updates. Thank you for your understanding and cooperation. We appreciate your business and look forward to serving you again at Anewin Shop.